Olympia Secure’s primary approach to supporting our customers is through the “Contact Us” function that is available on our site. To ensure we are consistently achieving best-in-class customer satisfaction via connecting with the customers, listening to all their queries, and solving them in no time.
OUR HOURS OF OPERATION:
Standard Support Hours:
● Mon. – Fri. 8 am to 8 pm SST
● Anticipated response within 2 hours from the time of receipt
Non-Standard Support Hours:
● Evenings: 5pm – 8pm SST
● Weekends: 9am – 5pm SST
● The anticipated response will be addressed within 5 hours from the time of receipt from 9 am – 5 pm SST
● Between 5:01 pm – 8:59 am SST, the support is not deemed to respond.
● 24×7 Support.
Please note: The times of “anticipated response” are self-imposed time-frames, if we wish to revisit them, we may certainly do so.